Terms and Conditions

Welcome to Jam Jam Tea Lab. These Terms and Conditions govern your use of our website at https://jamjamtea.com. By accessing or using the website, you agree to be bound by these terms.

1. Use of the Website

You agree to use this website only for lawful purposes. You must not misuse, copy, reproduce, or interfere with its functionality.

2. Orders and Payments

  • Product availability and pricing are subject to change without notice.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Payment transactions are securely processed by third-party providers.

3. Intellectual Property

All content on this site, including text, graphics, images, logos, and branding, is the property of Jam Jam Tea Lab and may not be reproduced without written permission.

4. Refunds and Returns

  • All sales are final unless otherwise stated.

  • For concerns regarding a purchase, contact us at hello@jamjamtea.com within 7 days of receiving the product.

5. Limitation of Liability

We are not liable for:

  • Errors or interruptions in website access

  • Delays or issues caused by third-party services

  • Health issues related to product ingredients. Customers are responsible for reviewing all product contents prior to consumption.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States.

Privacy Policy

Jam Jam Tea Lab (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jamjamtea.com. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect the following information:

  • Personal Information: such as your name, email address, and phone number, when you submit forms or make purchases.

  • Payment Information: processed securely through third-party providers (e.g., Stripe or Square).

  • Device and Usage Information: including IP address, browser type, and site interaction via tools like cookies and Google Analytics.

2. How We Use Your Information

Your information may be used to:

  • Process orders and payments

  • Respond to inquiries and customer service requests

  • Send marketing communications (with your consent)

  • Improve website functionality and user experience

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers only for business operations, such as:

  • Payment processors

  • Email marketing platforms

  • Website analytics providers

4. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain data uses

  • Opt out of marketing communications

5. Cookies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You may choose to disable cookies in your browser settings.

6. Data Security

We take reasonable measures to protect your data; however, no online platform can be guaranteed 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.